Remote Customer Support Officer (with German and English languages)
IQ Option is an international IT company operating in the fintech industry. We have developed one of the world's best trading platforms for financial instruments and we are very proud of this. For six years, our product has received more than ten prestigious awards, including the most innovative and reliable broker in the field of high-risk trading. Also, during this time we have turned from a small startup into a large company of 600 people in three offices (in St. Petersburg, Limassol and London).
Our great pride is the Customer Care Team, which makes up one fifth of the team! These guys are the face of IQ! Today, more than 40 million users in 150 countries of the world are registered on the platform and these figures are increasing every day. And that means we always have a lot of interesting tasks.
What is the Customer Support Department in IQ Option?
This is a large, professional team of Customer support specialists. We speak 11 languages and help our users to understand all the peculiarities of trading. And now we are looking for a future colleague who will make our customer service even better. Our main channel of communication is chats. Less clients contact us via calls and e-mails. It happens really often that our regular customers write to us just to find out how is it going, or which movie to watch in the evening, so your work will be different every day :)
Who is a Customer Support officer?
He writes and speaks foreign languages fluently (English + German);
He is so fluent in the product that the customer understands it perfectly (and we will always help with this: we have a knowledge base, an established system of continuous learning and test devices with a platform installed on them for the most individual approach to the client);
The Customer Care Specialist is able to determine the need of the client and find a solution that suits him;
Our specialists are individuals, not robots! We do not have scripts, each operator communicates with the client on his own behalf and in his own manner, and we always note the original approach to work;
Customer Care agent is not afraid of difficulties and high load. We are intense in everything - in work and in rest!
Why should you come for an interview?
You are always attracted to travelling and you understand that you love to communicate with foreigners;
Your colleagues will be people from different countries: Brazil, India, Pakistan, Costa Rica, Mexico and Indonesia, and customers from all over the world;
You are sick and tired of working in boring offices;
Our office is divided into several zones, and you can work from any point of it;
You are tired of getting paid in an envelope and started to think about your future;
We process the employment exclusively according to the Labor Code of the Russian Federation for the official salary (salary + bonuses).
Send us your resume, we will be happy to know more about you!